Frequently asked questions
What is your turn around time?
Our standard turn around for full service printing is three days from artwork approval. If the job is a larger run, needs artwork changes, special order paper, bindery or anything else that would delay the process, we will contact you to go over options. This policy will enable us to give each job the special attention needed to ensure 100% customer satisfaction and to provide the best service. In case an emergency does arise and your job needs to be rushed please request a rush fee quote. Please contact us to confirm that we will be able to complete your work in a specially arranged time frame. We always do our best to accommodate these special situations, but please keep in mind that when this happens we have to put aside a customer who was in line first to finish your job. We will contact you for options of completion times and charges.
Do you have RUSH options available?
Yes we do! Please note that due to the size and nature of certain jobs, rush services may not be available. Please contact us at firstname.lastname@example.org to request a rush fee quote.
What is considered a quick print?
What file formats do you accept?
We work in the Adobe Cloud programs, so we gladly accept Illustrator (.ai), InDesign (.indd), and Photoshop (.ps) file formats. However, if you don’t have those programs, we accept PDF files with crops and bleeds! PDF’s are the main file type we print from.
Can you make changes to provided files?
Yes and No. It truly depends on the file type and whether the file is editable. You can always send us the file that you wish to make changes to and we can see what we can do from there!
Do you deliver?
Do you color check for accuracy?
Do you offer mailing services?
Any other questions?
Need more information? Please give us a call at 314-353-0938 or send us an email at email@example.com. We’re happy to answer any of your questions!